With the deployment of virtual drive-thrus and branch networks that spill over into multiple states, the role of the facilities manager has changed to keep up with innovations that aim to enhance the member experience.
Branch Managers See Roles Shift as Technology Evolves: Employees are providing more input on how to meet member expectations and demands.
CUs Rev Up Drive-Thrus with Virtual Tellers: NCUA's green light for VTMs two years ago allows for potentially faster new branch growth.
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