From the back office to the cloud, middleware has come a long way.

First used to extend XML standards from the early Internet to the world of the mainframe as the browser-based Web emerged, the world of middleware now includes the ability to dive deep into the complex virtual gears of the connected credit union, monitoring software performance and automating tedious, mistake-prone manual processes.

At one client, that adds up to two million less keystrokes a month from computer operators, said Ed Miller, senior director of Episys operations for Symitar, the credit union core processing arm of Jack Henry & Associates.

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