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Debating the Rising Digital Banking Price Tag

Rather than offer operational cost reductions, the cost of digital banking services is rising.

By Robert McGarvey | Updated on June 27, 2014

Call it sticker shock. Some credit unions are expressing dismay and anger at what they perceive as sharp jumps in their monthly fees for online and mobile banking, mobile remote deposit capture and digital bill pay.

Others have begun grumbling about the disjointed experience members get in digital banking as they move from one vendor’s online banking to another’s mobile banking to yet another’s MRDC. Some have even threatened to bring some of the functions in house, essentially severing ties with their established digital vendors.

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