When it comes to communication between bosses and employees, sometimes it's not what's said between the two, but what isn't said.
That's according to Todd Patkin, the former owner of Autopart International, a family-owned auto parts business that was sold in 2005 to Advance Auto Parts, the Roanoke, Va.-based franchise that operates nearly 5,300 stores.
"In the midst of the everyday chaos of running a business, leaders often don't think about what they could or should say to motivate their employees," said Patkin, who is now an author and consultant. "Often, leaders assume that their employees know how they feel about each person's individual performance and about the company's health in general. Usually, though, that's not the case."
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