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4 Critical Features of Teller Capture

This opinion piece lays out key functionality to look for in teller check capture software.

By Andrew Tilbury | Updated on April 11, 2014
The majority of credit unions have fully embraced electronic cash letter processing by installing scanners in the back office of their branches. They capture items electronically using what the industry today calls “branch capture.”

Today, the question on the minds of credit union executives is, “What are the opportunities to extract more value from my existing image-based item processing solution?” As a result, credit unions are looking to additional capture points, especially at the teller line, at the ATM, and with the smartphone. Expanding remote deposit capture capabilities will help to reduce transaction costs, improve service levels and boost employee productivity.

Teller capture is the primary focus for credit unions that are investing in new branch technology in 2014. Fraud reduction and shorter processing times intrinsic to teller capture mean that both employee productivity and member service improve.

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