Core processing conversions are frequent because they are typically seen as a way to modernize the technology infrastructure to accommodate growth strategies.
Those changes vary with each credit union, and while some opt to move on, others use their existing technology partner to leverage the core for growth.
For example, shared branching is a big deal at the $130 million Southern Security Federal Credit Union in Memphis, Tenn., said Dawn Graeter, CEO. She credits an interface that allows tellers to move between screens and institutions without closing out for its success. Five of the credit union's branches have ranked among the top 10 in the state for the past few years as a CO-OP network member, including one branch that has been number one for the past five years, she noted.
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