Sources: Wildfire Social Strategies for 2014 | Relevancy Group | Simply Measured Google+ Report | 2013 MIT Sloan Management Review and Deloitte Social Business Study Shifting Out of First Gear | Oracle/Eloqua B2B/B2C Brands Benchmark Data Jan 2012 to April 2013 | ORACLE Consumer Views of Live Help Online 2012: A Global Perspective | HubSpot.com

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