When it comes to serving the needs of busy small business owners, some credit unions are having a hard time keeping up with their bank competitors in key areas.
Among them: not having convenient branch locations, a lack of expertise on staff and not offering robust online banking services, according to feedback shared by a focus group comprised of 10 business owners, CEOs, and accountants with annual sales ranging from $1 million to $10 million.
The focus group was coordinated by a market research firm for CU Business Group in Portland, Ore., the business services CUSO said.
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