The future of digital wallets is uncertain and the earlier predictions of quick market adoption may have been proven wrong, according to some experts and credit unions using the technology.
Still, the interest continues to grow.
"We are getting a lot of inquiries. Credit unions are trying to figure out what digital wallets are and what they do," said Amanda Smith, senior technology and innovation manager at the Rancho Cucamonga, Calif.-based Co-Op Financial Services. "We recently did a webinar on the topic and had one of our largest (turnouts) to date."
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