Credit unions do a better job of providing information on their websites than other FIs, but many credit union websites are still lacking important information, according to a recent study by Moebs Services, an economic research firm in Lake Bluff, Ill.
In a major expansion of its annual survey of financial institutions, Moebs Services reviewed website information for 1,676 financial institutions with assets of at least $500 million, the company said.
Researchers reviewed the websites, searching for answers to 15 consumer transaction questions about services, products and fees, the company said, and then Moebs surveyists phoned the call centers of the same FIs to ask the same questions.
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
- Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
