Before social media took over, there was this strange form of communication called face-to-face conversation. Two people would actually stand in the same room, look at one another and exchange thoughts and ideas through verbal interaction. For those of you who remember this form of communication, you may recall that it was actually interesting. It gave you a feeling of connection with the person you were talking to.

Wanting to take the pulse of America, the reporting media years ago would send someone out to get actual face-to-face feedback from everyday people. On the subsequent newscast, where they would share this information, it would be reported to the general public by the "Man on the Street," the person who would engage others in the art of conversation.

I have found that talking to executives and directors about pressing credit union issues has been extremely helpful. Their ideas, comments and suggestions have informed my thinking and decisions.