The Appraisal Subcommittee of the Federal Financial Institutions Examination Council announced Friday a Dodd-Frank Act mandated Appraisal Complaint National Hotline has gone live.
The FFIEC said in a release that consumers can make complaints two ways: by calling toll-free at 1-877-739-0096 or by submitting them online.
The hotline will refer complainants to appropriate state and/or federal agencies to handle complaints of alleged violations of the Uniform Standards of Professional Appraisal Practice and/or appraisal independence requirements.
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Complaints will be handled per existing protocols established by the state or federal agency receiving the complaint. However, the service does not initiate complaints, act on behalf of complainants, arbitrate complaints, assist in appeals or follow up on referrals.
Call center representatives will provide referral information from 9 a.m. to 5 p.m. EDT Monday through Friday, except on government holidays.
The website provides referral information to complainants based on responses to a series of questions and drop-down menu selections. The complainant is provided with agency contact information for filing of a complaint.
The website also offers tools and resources to enable complainants to determine the nature of their complaint, as well as other helpful information.
A complainant may also send an email to request a referral. The website provides a link to send the email and instructions on the information to include.
After the first six months of operation, the ASC will review the project and determine if adjustments need to be made.
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