Many, if not most, credit unions would balk at the notion of adopting former state prison inmates as potential members. But it should tell you a lot about the 21,000-member $90 million Shreveport Federal Credit Union that the idea met with near universal approval from the first time it was mentioned as a possibility.

That's because the credit union's entire staff, from the board chairman to the newest teller, understands and shares a commitment to provide essential financial services to the most underserved of the community. And this commitment is what has made the Shreveport La.-based credit union the winner of the Credit Union Times 2013 award for Outstanding Service to the Underserved.

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