The newly issued 2012 Mobile Banking Financial Institution Scorecard: from Javelin Strategy & Research hammers home one point, loudly: Financial services have become a mobile world.
Mobile banking now is used by 33% of mobile consumers, per Javelin, a jump from the 24% who used it in 2011. Of the top 25 financial institutions in the U.S., half now offer mobile person-to-person payments as well as mobile remote deposit capture, numbers that have "more than doubled" since the 2011 report.
A sore spot is rising consumer complaints about inabilities to access mobile banking services. According to Javelin, this is a growing trouble.
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