The $1.8 billion Municipal Credit Union in New York, which has been criticized by dozens of members for service lapses following Hurricane Sandy, has donated $25,000 to the Mayor's Fund to Advance New York City, to support hurricane relief efforts.

For nearly a week, MCU members posted complaints after reading Credit Union Times articles about MCU issues with failing to credit direct deposit checks to members' accounts, no phone customer services, inoperable ATMs and problems with online banking.

Frustrated members, not being able to access cash or pay their bills, expressed anger and disappointment, charging that MCU was not adequately prepared to continue services.

In addition to causing widespread destruction, Hurricane Sandy knocked out power to millions of homeowners and businesses throughout the New York tri-state area for days. Under these very challenging and difficult circumstances, MCU said it was working around the clock and as quickly as possible to restore services.

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