In response to criticisms from Municipal Credit Union members unable to access their cash and accounts, MCU's President/CEO Kam Wong is emailing a letter to 340,000 members Thursday to explain what the credit union is doing to restore services and is prepared to do to help members in any way it can.

"Many MCU branches have reopened and the MCU team has been working around the clock to get our remaining branches open," Wong wrote. "Some of our branches are located in the hardest hit areas and we are working as quickly as possible to get them operational. MCU members also can access their funds at ATMs bearing the NYCE logo."

MCU, which reopened 10 branches Wednesday, also said Thursday its website is operational and members can now do transactions on it.

However, an MCU member responding to an MCU article Wednesday said he/she went to three NYCE ATMs and still cannot access account information.

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