For the $693 million One Nevada Credit Union, its sales performance and tracking system was working for almost two decades.
But increasingly, it was grappling with a highly customized and antiquated technology system — no longer supported by the vendor and consultant that built it.
“Unlike many other financial institutions, we pay incentives based on the quality of sales as well as cross-selling ratios,” said Haigohe Miller, vice president of One Nevada in Las Vegas. “We utilize specific calculations to determine employees' incentive pay-outs based on values we assign to each product and service.”
After searching and evaluating for a new sales performance and incentive management solution, One Nevada chose KIVA's Respect software.
As part of the deployment, KIVA integrated its sales performance and incentive management solution with One Nevada's Fiserv Summit core processing system. The Respect software accesses referral and sales data directly from the core system in real-time and presents that information via intuitive dashboards tailored to meet the specific needs of each user.
Every morning One Nevada's executive and senior management teams as well as district and branch managers can view up-to-date sales data by respective district, location and employee. Branch employees are also able to see their individual performance every day and know – down to the dollar – where they stand with incentive earnings and what actions they need to take to meet monthly sales goals, according to KIVA and One Nevada CU.
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