Although most human resources professionals understand engaging employees leads to a better customer experience, only 15% report significantly helping in that area, according to a new survey by Temkin Group, a market research and consulting firm.
Rather than working on the customer experience, the survey finds most HR departments center their efforts on more on traditional HR functions, such as recruiting and hiring.
"Employee engagement is critical for customer experience success," says Bruce Temkin, managing partner of Temkin Group. "We're excited to be publishing this research, which should appeal to both customer experience and human resources professionals. The results provide a compelling case for these two groups to work more closely together in the future."
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
- Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
