The $828 million Meritrust Credit Union has adopted Financial Management Solutions' Teller Management System, which has enabled the Wichita, Kan.-based credit union improve its staff schedules at 14 branches.
"We have a very rich paid-time-off program. Our regular employees receive five weeks off per year," said Byron Stout, human resources vice president at Meritrust. "When we changed our policy to motivate employees to essentially use their days before the end of the year, it became an extremely hectic scheduling environment."
Stout said FMSI's Teller Management System helped streamline the branch network scheduling process through an online engine, leading to considerable improvement in the teller line productivity.
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