COCC said the $381 million, 75,000-member People's Credit Union of Middletown, R.I., plans to convert to a new core processing platform from the Avon, Conn., service bureau.
The credit union cited an integrated CRM solution which automatically tracks and reports member contacts via all business channels in its decision.
"Using COCC's best practices, we expect to significantly reduce the amount of manual work being performed by staff, freeing up capacity to meet member service needs and to concentrate on sales. We look forward to significant growth without adding to staff," said Amy Martel, executive vice president and chief operating officer at the Newport-area credit union.
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
- Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
