There are no excuses for overlooking a service request in the IT department at United Federal Credit Union.
The $1.5 billion credit union in St. Joseph, Mich., relies on service desk software from Oakville, Ont.-based technology company HelpSTAR, a customizable platform that allows employees to view and prioritize every one of their service and support-related tasks.
HelpSTAR's help desk software benefits service-oriented organizations across many industries. Available in client and server and Web-based versions, the software helps organizations manage their service to-do lists with features such as intelligent task queues, self-help tools, reminders and alarms. The company works with roughly 30 credit unions and first partnered with UFCU six years ago.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
