Financial Management Solutions Inc., an Atlanta-based provider of business intelligence solutions for banks and credit unions, recently announced an agreement with the $417 million Warren FCU of Cheyenne, Wyo.

According to the terms of the agreement, Warren will replace its current in-house staffing model with FMSI's Teller Management System.

The Teller Management System will create a work schedule for tellers based upon their predicted transaction volumes. The new staffing model will help Warren FCU optimize its labor costs and increase the service levels, said FMSI. 

“We pride ourselves on great service and knew the right amount of tellers scheduled during the right times would lead to better service,” said Bob Herrington, chief operations officer at Warren FCU. “We also recognized that our managers were limited by our internal workforce management system, which was designed solely to prevent overstaffing. Our system lacked a sophisticated scheduling engine, which could take both hourly service impacts and overstaffing into account.”

According to FMSI, the management solution will provide members of Warren FCU with better teller service. 

“Maintaining teller staffing at the ideal level to ensure member satisfaction can sometimes be a very credit union-specific decision,” says W. Michael Scott, FMSI president/CEO. “Without accurate information, most financial institutions are not equipped to make a proper evaluation.”

FMSI said it now has nearly 100 credit unions on its client list.