At any credit union, the role of the chief financial officer is a tough one. He or she must create a roadmap to financial success by setting the right pricing strategy, effectively managing credit risk and streamlining operational costs. But in California, where high unemployment, an unsteady housing market and loan losses became a standard over the past few years, developing a strategy for the long-term growth of a credit union has been especially hard.

The California credit union chief financial officer's job continues to be a difficult one in 2012, said Diana Dykstra, president/CEO for the California and Nevada Credit Union Leagues. At the end of 2011, credit unions in California saw increases in net income, membership and net worth ratios but suffered from loan portfolio challenges. Dykstra said, those trends are continuing, with evidence of growth in assets and shares coupled with contracting loan portfolios.

Financial officers in the state have faced the challenge of working in a low interest rate environment alongside a housing market that's "squishy," Dykstra said. Their key difficulties have included determining which loans they should hang onto and what to do with excess liquidity in an industry where investment opportunities are limited. Additionally, California credit unions haven't enjoyed the luxury of credit card and auto loan upticks, which credit unions in a number of other states have seen.

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.