Canadian credit unions are about two decades ahead of their U.S. counterparts in merging but the practice of dropping "credit union" from the brand is a serious mistake, marketing consultant Tim McAlpine warned this week.
Writing in an e-mail bulletin distributed to clients, McAlpine, a frequent speaker at U.S. credit union gatherings, said he understands the branding rationale and difficulty "if you are called City A Credit Union and you open a branch in City B, your name is no longer relevant."
Nine of the 20 largest credit unions in Canada, he said, have now dropped "credit union' from their logo "and how they answer the phone."
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