Following the global financial crisis, directors are increasingly concerned with how to effectively navigate the new environment. Being held under greater scrutiny by the public, members and the NCUA, it has become even more important that directors demonstrate a commitment to ethical behavior and ensure transparency.

The tone at the top still remains the epicenter of any organization. Leadership and character serve as the sustainability of member value around the boardroom table. Taking the time to reaffirm what values and beliefs are held by your credit union are principal foundation issues.

Compliance and oversight should be reviewed on a regular basis with reports from the person responsible for this area. Do you have any 800 number hotline reports that rise above the mundane or serious member complaints that come in on a regular basis? It's important to note how the officer responds to these concerns and how they are investigated.