Allowing members to manage their financial products remotely isn't a luxury for credit unions these days. It's a necessity. Especially for university-oriented credit unions, whose members are likely to move away from their primary service areas, online and mobile access is a must.
One concept that college town credit unions are leveraging is the ability to sign loan documents remotely using the document presentment application TotaleAtlas from New Jersey-based technology vendor Integrated Media Management, which works with around 500 credit unions.
Through TotaleAtlas, borrowers receive an email stating that loan documents are ready to view and sign; they can then sign electronically using an e-sign consent form or physically sign using a tablet device at a branch. Credit unions receive the loan documents instantaneously and can fund the loans quickly.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
