Stopping Mobile Fraudsters. What if the hunt for ways to stop theft in the mobile banking channel has been looking in all the wrong places? That tantalizing idea now is being floated by new-style fraud stoppers.
One reality: right now, mobile banking suffers much less criminal theft than does online banking. That is fact and, yes, it also has a lot to do with the 15-year head start criminals have in stealing from online banking channels. Mobile criminality will catch up, no doubt about it.
Reality two: study after study shows that the biggest barrier to mobile banking adoption by consumers is worry about security, privacy, criminality. A just released study via Infosys underlines this. The Infosys study said: "a quarter of [mobile banking users] say that a lack of confidence in the protection of their data is a top concern, and that number more than doubles to 60% among non-users. Moreover, nearly all consumers polled (96%) feel most comfortable or secure while banking on their home computer, edging out comfort levels even at the bank itself (93%t), on an ATM (84%), smartphone (83%), or work computer (only 52%)."
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