Since implementing fiVISION's automated account opening software ACCOUNTworks 2G, Sb1 Federal Credit Union says it has shaved nearly 30 minutes off each new member account opening process.
The Philadelphia-based, $535 million credit union said its new member account opening process previously required the use of six different programs. Sb1 FCU implemented the solution from fiVISION, an Indiana-based technology vendor serving credit unions and community banks, in July 2011.
ACCOUNTworks 2G establishes new membership accounts and pulls ChexSystems, OFAC and member credit reports in a single step, and is integrated to Sb1 FCU's XP System's core solution, the CU said.
“This online application has improved how individuals join our credit union as well as improved our internal opening processes for new members, which is a big time saver for new members and staff alike,” said Linda Weber, vice president of member service for Sb1 FCU. “Staff can now spend their time getting to know each new member's specific financial needs and be able to offer products and services that will benefit that member.”
Sb1 FCU also uses fiVISION's MEMBERworks software, a sales and service focused member management platform.
fiVISION President Mike Winter said, “Saving nearly a half hour per new membership enrollment and account opening is a significant improvement that has been experienced time and time again by both members and staff. It has taken their member service levels to new heights – and that obviously benefits them now and well into the future.”
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
