Since its June 2011 implementation of TruChecks with DEPOSIT CHEK, a high-risk payment identification system co-developed by fraud prevention technology vendors Advanced Fraud Solutions and Early Warning Services, KEMBA Financial Credit Union has experienced fewer check losses and a simplified work process, the credit union said.
The West Chester, Ohio-based, $525.6 million credit union said its relationship with the Scottsdale, Ariz.-based Early Warning Systems began in 2003 when it adopted the vendor's Primary Payment System (PPS) to help identify bad checks.
In 2009, KEMBA Financial added TrueCheck, a counterfeit check identification program from the North Carolina-based Advanced Fraud Solutions, and said it has helped the CU and its members save nearly $250,000 in potential check losses.
Last year, Advanced Fraud Solutions and Early Warning Services joined forces and released TrueChecks with DEPOSIT CHEK, which allows tellers to analyze payments for all high-risk activities through a single, web-based system. KEMBA Financial said its adoption of TrueChecks with DEPOSIT CHEK has reduced costs and streamlined tellers' work processes.
“This dual system gives so much more information to us about the check entered,” said Tracy Bachman, director of branch operations for KEMBA Financial. “Our tellers love this combined product so much that they have told me they no longer feel leery about whether or not to take a check or put a hold on a check. Their confidence level has increased and our check losses have continued to decline.”
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
