Teresa Halleck is just one year into her tenure at San Diego County Credit Union, but she's no newcomer to the credit union community. She's been in the industry for nearly two decades. As she approached this mile marker in her latest position, Halleck took time to reflect on what makes credit unions tick and how they can keep on ticking into the future.

Credit Union Times: What priorities had you set for your first year at San Diego County Credit Union and have you met them? What are you still working on?

Teresa Halleck: The top priorities were to work closely with the board and executive management team to identify strategic opportunities for SDCCU.  We have made great progress in several strategic areas, with several technology enhancements already implemented and many more underway. During the past year, we have significantly upgraded many of our ATMs to the latest technology, we've implemented Live Chat and Signature Pads in our branches, added an online account opening option, upgraded our infrastructure and created an application for iPhones/iPads.  We have many more technology-based strategic initiatives underway.