Eleven credit unions have signed up for contact center service from PSCU Financial Services and its customized member service work has grown by 11% so far this year, the St. Petersburg, Fla., CUSO said.
The Total Member Care contact centers are now serving more than 280 credit unions, covering an additional 1 million members so far in 2011, PSCU said.
The contact centers now handle more than 18 million phone and online inquiries a year, PSCU said.
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