Eleven credit unions have signed up for contact center service from PSCU Financial Services and its customized member service work has grown by 11% so far this year, the St. Petersburg, Fla., CUSO said.

The Total Member Care contact centers are now serving more than 280 credit unions, covering an additional 1 million members so far in 2011, PSCU said.

The contact centers now handle more than 18 million phone and online inquiries a year, PSCU said.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Payments/Credit/Debit