Sometimes those fans on Facebook are real friends. Just ask FAIRWINDS Credit Union.

Since the $1.6 billion institution in Orlando, Fla., began using the social channel it already has garnered just shy of 5,000 fans. 

Many of them are apparently satisfied members, said Robert Harrigan, the 142,000-member credit union's Web design manager, even willing to spring to FAIRWINDS' defense online.

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