Just days after completing one of the industry's biggest system integrations, the $4.9 billion First Tech FCU, the product of a celebrated California/Oregon mega merger, hit a buzz saw of negative publicity this week with members complaining in person and online about an electronic breakdown.
A spokeswoman for First Tech acknowledged the account complaints but said the CU with administrative offices in Palo Alto, Calif., and suburban Portland had recovered from the computer snafu though "any integration of this magnitude is bound to run into problems and we were not 100% perfect."
At its website, First Tech said the integration of its systems, accounts and services is complete but added, "We're still experiencing some hiccups that we're diligently working to fix as soon as possible. We continue to appreciate your patience as we work through some remaining issues."
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