Consumers are less satisfied with the online banking services of credit unions than they are with those of banks, according to an annual survey.

Credit unions earned a score of 86 out of 100 in customer online banking satisfaction, one point less than the score earned by large banks, according to the 2011 Online Banking Study conducted by the Ann Arbor, Mich.-based research firm ForeSee Results.

Large banks saw a five-point gain in the study from 2010, putting them ahead of credit unions for the first time since the survey began in 2003. CUs saw a two-point gain from last year.

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.

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