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Commentary

Branches Are Now as Useful as a Dead Parrot

While most of us were busy dealing with regulatory assessments and fiats, an unrelenting onslaught of new consumer protections and compliance mandates, our business was changing.

By Thomas J. O'Shea | Updated on May 16, 2011

This opinion piece is half of a new Credit Union Times feature Forum Focus, which will comprise opposing viewpoints on key credit union issues.

While most of us were busy dealing with regulatory assessments and fiats, an unrelenting onslaught of new consumer protections and compliance mandates, our business was changing. We used to be in the banking business (because credit unioning doesn’t roll off the tongue very well).

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