A new report from Aite Group said biller direct payment adoption continues to grow while competition heats up among vendors of the multi-channel offering.
The Boston-based think firm based its conclusion on interviews it conducted in late 2010 and early this year with a group of payment presentation technology vendors.
Aite Group now estimates that nearly 26% of consumers will make payments at billers' websites by 2013, which it says is directly proportional to a drop in payments by mail. Aite predicts mail will account for 31% of bill payment volume by then, down from the 33% it predicts for this year.
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