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Contact Center Pact for PSCU, Open Solutions

Open Solutions Inc. of Glastonbury, Conn., and PSCU Financial Services of St. Petersburg, Fla., have reached an agreement that integrates the big CUSO’s contact center services with the core processor’s flagship DNA platform.

By Marc Rapport | Updated on March 08, 2011

Open Solutions Inc. of Glastonbury, Conn., and PSCU Financial Services of St. Petersburg, Fla., have reached an agreement that integrates the big CUSO’s contact center services with the core processor’s flagship DNA platform.

PSCU said the new agreement expands on a prior shared branch exchange arrangement and now allows it to directly access the DNA host platform used by approximately 400 credit unions.

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