There's little choice about whether to pay bills but lots on how to pay them. And while the mobile channel gets the hype, the leader is still snail mail.
In fact, about one-third of all U.S. bills are still paid by paper mail, beating out electronic bill payment channels by far, according to a new report from research and advisory firm Aite Group, "How Americans Pay Their Bills: Sizing and Forecasting Bill Pay Channels and Methods, 2010-2013."
The report examines the channels consumers use to pay their bills (mail, online biller sites, in-person delivery, bank sites, direct debit transactions and phone) and the predicted changes for bill payment behavior in the next three years. The results are based on a survey conducted in July 2010 with 4,696 U.S. consumers.
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