When scam artists hit AFTRA-SAG Federal Credit Union, the credit union immediately counterattacked on a wide front.
The result has been a victory for the credit union and its members, an outcome Todd Nelson, vice president of marketing and communication, credits to prompt response plus training and preparedness for security breaches.
The case is still under investigation, but Nelson was able to explain that in early June an alert member notified the credit union that a fraudulent toll-free telephone number had been established in its name. At first it appeared a fake mailing address had also been created, but that did not prove true.
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