The return on an investment in operational efficiency should always be so easy.
Bethpage Federal Credit Union said it plans to save the equivalent of six full-time positions-at about $35,000 each-on its new workforce management platform from Verint Witness Actionable Solutions.
"For us, the ROI is in the budget process," said Bob Hoppenstedt, senior vice president of member services at $3.4 million Bethpage FCU on New York's Long Island. "We're going to break even within a year and a half."
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