WASHINGTON — A U.S. Government Accountability Office report released last week said the Small Business Administration has made improvements over the past two years in several areas including employee morale.
The report noted that SBA had followed through on several GAO recommendations. The agency re-engineered its guaranty purchase process to track progress of the completeness of packages lenders submit and customer service, according to the GAO report. SBA has also continued to define the roles and responsibilities of the district offices including retaining a role in the loan processes that have been centralized, GAO noted.
The development of a performance management framework was a key step in linking the agency's reforms with strategic goals and employee roles, according to the report. SBA has also taken actions to address low employee morale including conducting focus groups to understand their concerns and completing the largest staff training in the agency's history back in August 2007. More than 1,300 of its 2,500 permanent employees participated, SBA said.
Continue Reading for Free
Register and gain access to:
- Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
- Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.