SEATTLE — Monitor your credit union's operations, but don't micromanage. Differentiate isolated incidents from trends. Don't do something just because your competition does.
These were among the suggestions that experts on credit union operations gave at NASCUS' Directors College last week. The one-day session, which preceded the association's annual meeting, attracted directors and CEOs, mostly from Washington State.
Former NCUA Chairman Dennis Dollar said board members need to keep a close eye on the credit unions' overall direction but not so much that they interfere with the top executives' ability to do their jobs.
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