KINGSTON, N.Y. — Mid-Hudson Valley Federal Credit Union is taking member service to a whole new level.
In a collaborative effort, the credit union, partnering with Coastal Federal Credit Union and facilities design firm Gene Pranger-Creating Smarter Branches, is going beyond ATMs or remote teller systems by introducing members to the first uGenius personal teller machines that are available 24 hours a day, seven days a week.
Once a member picks up the phone at the PTM, the call is routed to 20 centralized tellers in a call center on the third floor of Mid-Hudson headquarters. A human teller answers and the teller's image is video streamed to the PTM. From there, the teller handles the transaction the same as at the traditional teller line.
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