ALEXANDRIA, Va. — NCUA Board Member Gigi Hyland, who chaired NCUA's Outreach Task Force, has announced the results of a year's compilation and analysis of comments resulting from her series of town halls and other meetings.

In the end, the task force, comprised of agency officials, recommended to the board that NCUA continue its Member Service Assessment Pilot as part of credit unions' regular examination and 5300 Call Report process. If the recommendations are accepted by the board, the information would be published in aggregate and the agency would establish a method to share individual credit union information with that institution.

The MSAP grew out of questioning by former House Ways & Means Committee Chairman Bill Thomas (R-Calif.) and the Government Accountability Office as to concrete evidence credit unions were serving their entire fields of membership, particularly those of modest means. In the MSAP, NCUA staff previously submitted recommendations to the board, which Hyland followed up on with the Outreach Task Force's six town hall meetings last year, aimed at gathering information from the credit union community.