RIVERSIDE, Calif. — Auto Expert was recently recognized for its service record with the California Governor's Award for Excellence and the Gold Level California Award for Performance Excellence.
Auto Expert, a CUSO of $881 million Altura Credit Union, provides auto locating and auto-buying services to members of 21 credit unions in Southern California and the general auto-buying public.
The California Council on Excellence awarded Auto Expert with the Gold Level California Award for Performance Excellence or CAPE. Auto Expert also received the Governor's Award for Excellence. This distinction has been awarded to only two other organizations in the last 13 years. Auto Expert was one of 12 winning organizations this year, and one of only two recognized with the top award, as well as the smallest company recognized with a Gold Award, according to the council.
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The CAPE program recognizes organizations demonstrating superior performance in seven key business areas, including leadership, strategic planning, customer and market focus, measurement and knowledge management, human resources, process management, and business results.
"It is an incredible honor for Auto Expert to receive both the Gold CAPE Award and the Governor's Award," said Auto Expert President Jennifer Binkley. "The application process assessed Auto Expert against standards that define world class organizations. As a small company of 29 employees, we are especially proud of this recognition."
The Gold level award is the highest distinction that any organization can receive in California, said Mary Ann Pranke, chairwoman of the CAPE Awards. Since 1994, 218 recipients have received the honor. Only 11 Gold winners (and of these, only two organizations) received the Governor's Award prior to Auto Expert. This is the second time Auto Expert has been recognized with a CAPE Award. Last year– the first year it applied–Auto Expert received a Silver Award.
"I extend my congratulations to all of the distinguished award winners," said California Governor Arnold Schwarzenegger. "Thank you for your adherence to the highest standards of excellence and I wish you every future success."
All CAPE Award recipients will be honored at the 14th Annual Conference and Awards Ceremony in Long Beach on March 28.
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