OVERLAND PARK, Kan. — When F. Leigh Branham was talking with a credit union CEO, the CEO proudly told Branham he meets with every new employee shortly after they're hired.

When Branham asked what the CEO learned from those meetings, the CEO seemed puzzled. Was he supposed to learn something? He really hadn't looked at it as a two-way flow.

Branham is founder and principal of Keeping the People, Inc., a consulting firm that helps organizations analyze root causes of turnover and employee disengagement. He's also author of Keeping the People Who Keep You in Business and The 7 Hidden Reasons Employees Leave.

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