Search
 

PSCU Enjoys 10 Million Account Milestone

PHOENIX - The nation's largest CUSO, PSCU Financial Services, is doing a little celebrating in 2006 by reaching milestones of 10 million accounts, 10 million call center inquiries and $10 million in new revenue, boasts its President/CEO David J. Serlo. This "10-10-10" phenomenon underscores the continued support the CUSO draws...

By Jim Rubenstein | Updated on April 18, 2006

PHOENIX – The nation’s largest CUSO, PSCU Financial Services, is doing a little celebrating in 2006 by reaching milestones of 10 million accounts, 10 million call center inquiries and $10 million in new revenue, boasts its President/CEO David J. Serlo. This “10-10-10″ phenomenon underscores the continued support the CUSO draws from CU participation, declared Serlo in remarks opening the co-op’s annual Member Forum here. “You have to remember that back in 1989 we had 800,000 accounts,” said Serlo in underscoring how far PSCU has come. The rate of increase on accounts has been averaging one million a year the last three, he said, forecasting that figure would jump 25% this year. Meanwhile, the inquiries at call centers have now reached 10 million and “that’s 24 by 7,” said Serlo. “We’ve come a long way in the 23 years that I’ve been involved with this organization,” he said, “but no one year, in my memory has had the special achievements we’ve witnessed this year. He called the 10 million member inquiries at the PSCU call center a huge platinum level development “and ranks PSCU in the absolute top group of national contact center programs in the U.S.” “When we started 24-hour service around 1994, we had 1 million accounts and three-ring binders,” Serlo recalled. The third big “10″ for 2006, he said is the addition of Digital Insight as a new servicing partner. “The joint venture with Digital Insight will add more than $10 million in new revenues to the organization while providing major new opportunities for our credit union members,” he concluded. -

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2024 ALM Global, LLC. All Rights Reserved.