Open Solutions' New Integrated Contact Management Platform

GLASTONBURY, Conn. – Open Solutions Inc. is now offering a browser-based way for tellers and call center staffers to have integrated access to CRM, transaction and business process management tools. Called the Interaction Management Center (IMC), the relationship management system integrates capabilities that normally have to be accessed by going from application to application, the company says. The IMC system provides in-depth information while the member is in front of the employee, allowing the immediate offering of timely, relevant and personalized products and services, said Lizette Nigro, product manager for CRM and business intelligence at OSI. “The Interaction Management Center brings them the most meaningful information, functionality and transactional abilities from separate applications such as CRM, platform, transactional, fraud detection systems and more all in a single workflow-enabled environment,” Nigro says.