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Wells Fargo Announces 6,200 Web-Based ATMs

SAN FRANCISCO - Wells Fargo has announced that its entire ATM fleet has been outfitted with Web-enabled ATMs. "Very few of our customers are single-channel users," said Jonathan Velline, head of Wells Fargo's ATM Banking. "Today more than 51% of our checking accounts are accessed online and our customers are...

By Staff Writer | Updated on March 08, 2005

SAN FRANCISCO – Wells Fargo has announced that its entire ATM fleet has been outfitted with Web-enabled ATMs. “Very few of our customers are single-channel users,” said Jonathan Velline, head of Wells Fargo’s ATM Banking. “Today more than 51% of our checking accounts are accessed online and our customers are conducting as many transactions at our ATMs as they do with our tellers. We’ve completely integrated our webATM machines with all our other channels, so customers can access information and conduct transactions in whatever channel that best suits their changing needs and preferences.” According to research by Tower Group, only 30% of the world’s ATMs will be running on Windows by 2006. Most of the industry is still using antiquated ATM systems like those first introduced in the 1970′s that have hard-to-read text menus, limited account information and slower processing times, the bank said. Wells Fargo began deploying its exclusive webATM machines in May 2000. TheWindows based infrastructure allows Wells Fargo to update and add new services to its entire network remotely. The platform also makes it easier for Wells Fargo to make future systems improvements such as adding new languages or the ability to accept envelope-free deposits.

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