"The trust agreement starts from the moment the customer comes into the dealership. We need to trust each other. We've made our customers credit unions' members. We're sending you our customers. The trust needs to be reciprocal, it goes both ways." – Chris Duggan, general manager of Merchants Auto, N.H. a Credit Union Direct Lending-participating dealership speaking on a dealer panel at the CUDL symposium. ".(background sound of an airplane) This is the sound of the corporate jet the CEO just bought at the bank that took all your money. Go to BetterThanMyBank.com and the next sound could be you slamming the door on your bank." -From Philadelphia FCU's latest radio ad campaign that uses the concept of slamming banks to promote the credit union. "We've seen ads from banks that say `you don't have the money, write a check we have you covered.' `Don't wait to payday' and that kind of thing." -

Consumer Federation of America Director of Consumer Protection Jean Ann Fox on what she sees as aggressive and misleading marketing of overdraft protection programs.